Development Review (Matrix) Study

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The Town of Blacksburg has completed a study of the administrative development review processes in the Planning and Building Department as well as the Engineering and GIS Department. The purpose of the study was to assess the performance, efficiency, and customer service associated with the following processes:

  • Administrative development review (site plan and subdivisions).
  • Building permit review and issuance.
  • Engineering review (including stormwater and erosion control) associated with both planning  and building approvals.
  • Inspection and project completion, including issuance of certificate of occupancy.

Based on this assessment, the consultants developed a set of recommendations for changes in technology, staffing, process, and organization aimed at improving operations while ensuring that the town’s objectives of safe, appropriate development are not compromised.  

The published documents include the final report and the presentation provided to Town Council at their work session on Nov. 1, 2016. These documents are listed below. 

For additional information contact Chris Lawrence, Deputy Town Manager - Community Development, at clawrence@blacksburg.gov or 540-443-1005.

Blacksburg Final Report Presentation (169kb pdf)
Blacksburg Final Report (1.5mb pdf)

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