Utility Service

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Contact Utility Billing services to sign up for new service or terminate service at 540-443-1060 or online (click on the appropriate form below):

Application For Town Water, Sewer, and Waste Management Services (PDF)
Termination of Utility Services Form  (PDF)

Utility Billing Newsletter (PDF)

The Town of Blacksburg provides water, sewer and refuse services. The town is a member of the New River Valley Regional Water Authority, which delivers and sells wholesale water to the town. The Water Authority currently has the capacity to supply 12.4 million gallons per day. Average daily consumption is approximately seven million gallons for the system, and the town's daily consumption is 2.3 million gallons. Blacksburg has 177 miles of water mains, four pump stations and five water tanks, with a total capacity of 5.5 million gallons. The Water Authority can be reached at 540-639-2575.

The town is also a member of the Blacksburg-VPI Sanitation Authority. The Sanitation Authority operates one treatment plant at Stroubles Creek. Total capacity is nine million gallons per day, with approximately 5.8 million gallons per day being treated. The town owns 16 pumping stations and 145 miles of sanitary sewer. The Sanitation Authority can be reached at 540-552-6940.

The Town of Blacksburg’s Utility Billing Services establishes new water and sewer accounts. A $10 initial service charge is imposed along with a $40 deposit for residential service. Commercial deposits vary based on the size of the meter. Deposits are refunded after 12 months of continuous non-delinquent payments, or upon closing of the account.

For new service connections, call Utility Billing Services, 540-443-1060 or submit the "Application for Town Water, Sewer, and Waste Management Services" to utbilling@blacksburg.gov. The application can be found under the downloads section located at the bottom of this page.

To terminate your utility services, call Utility Billing Services, 540-443-1060, or submit the "Termination of Utility Services form" to utbilling@blacksburg.gov. This form can also be found under the Downloads section located at the bottom of this page.

All billed utility services are due on or before the due date listed on the Utility Billing Statement. All payments not paid on or before the due date are subject to a 10% penalty.  Unpaid delinquent accounts are subject to immediate termination of services and will require payment of the delinquent amount, an additional deposit and a $60 non-refundable reconnection fee. Payments returned to the Town of Blacksburg by your bank or financial institution may be charged a $35 return fee in addition to the original transaction amount.

Utility Statement Payment Options

  • Pay utility bills online using E-Checks, Visa, MasterCard or Discover.
  • Sign up for bank drafting or direct debit from a checking or savings account. Direct Debit Payment Form (pdf 26kb).
  • Mail the payment to the Financial Services office.
  • Bring your payment directly to the Blacksburg Municipal Building and pay in person or drop payment in the overnight drop box located on the Washington Street side of the Municipal Building.

For more information, call Utility Billing Services at 540-443-1060.

Homeowners are responsible for maintenance of the lateral sewer line from their house to the sewer main even though a portion may be on public property. If you have any problems with your water or sewer service, contact the Utilities Department at 540-443-1060.

For after hours emergencies, call the Police Department at 540-443-1400.

View the current Water-Sewer-Refuse and Recycling Rates below.

Inside Town Limits Rates


Volume Charge per
1,000 gallons
Fixed Charge 
per bill










Fire Protection
non user fee



The monthly refuse collection fee includes once a week curbside collection of refuse and every other week for recycling.


 Outside Town Limits Rates

Type Volume Charge per
1,000 gallons
Fixed Charge
per bill












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