Commend an Employee or File a Complaint

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The Blacksburg Police Department is committed to providing the citizens of Blacksburg with the highest quality of law enforcement services.

In order for us to provide you with these services, we value your feedback.

The department is sincerely interested in rewarding excellent performance and administering corrective action in those instances where an employee fails to meet our standards.

Citizen Commendation Procedure

To commend or compliment the performance of a Blacksburg Police Department employee, notify a police department supervisor by:

  • Visiting the police department located at 200 Clay St.
  • Calling the Blacksburg Police Department’s non-emergency number at 540-443-1402
  • Mailing comments to the Blacksburg Police Department at 200 Clay Street SW, Blacksburg, Virginia 24060
  • Email the Office of Chief of Police at

When a commendation is received verbally, this information is forwarded through the chain of command to the chief of police. When a compliment or commendation is received by mail, it is forwarded through the chain of command to the chief of police. Letters of commendation from citizens are often posted for all employees to view. The police department and its employees appreciate the effort and consideration that citizens demonstrate by taking the time to commend employee performance.

Complaint Procedure

It is the policy of the Blacksburg Police Department to investigate all allegations and complaints of misconduct against any member of the police department. Proper adherence to the provisions of this policy will clear the innocent and facilitate prompt and equitable corrective disciplinary action.

To make a complaint against a Blacksburg Police Department employee, notification should be made to a department supervisor

  • In person by coming to the police department
  • In writing
  • By telephone

Letters or telephone calls may be anonymous. Any complaint received by a member of the police department is directed to supervisory personnel. On all complaints, a Blacksburg Police Department personnel complaint report is completed by a police department supervisor based on the information that you provide. You may request a copy of the completed complaint report. If the allegation of misconduct is serious in nature, the chief of police or a designee, (in the chief’s absence), will be notified as soon as practical. Examples of serious allegations include:

  • Criminal activity
  • Complaints against command personnel
  • Complaints of excessive force

Complaints received concerning employees will be assigned to the employee’s supervisor or division commander in the following instances:

  • Complaints of demeanor
  • Violations of lesser rules and regulations, except those involving criminal activity

An Internal Affairs Investigator will be responsible for investigations of the following:

  • Complaints of criminal activity
  • Complaints against command personnel
  • Complaints involving the discharge of firearms
  • Complaints of excessive force
  • Other complaints deemed necessary by the chief of police

Notifications will be made to the reporting party informing them of the result of the departmental investigation. If the complainant does not provide contact information, this notification cannot be made. In Internal Investigations involving a great amount of time, a status letter may be sent from the Chief of Police explaining the status of the investigation.

Caution: Any false, misleading, or untrue statements, accusations, or allegations made in relation to the employees of the police department may lead to civil or criminal sanctions.
For further information, write or call:

Blacksburg Police Department
200 Clay St., SW
Blacksburg , Virginia 24060