Operational Values

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The Technology Department contributes to an efficient and productive town government through the use of modern information technologies to promote reliable government operations, effective communications, inform the community, and improve and promote quality of life and public safety.

The Technology Department will deliver quality and innovative solutions to provide citizens, the business community, visitors, and town staff with convenient and secure access to appropriate information and services.

To help us focus on our mission and accomplish our goals we are guided by the following operational values:

  1. Provide excellent customer service.
  2. Deliver timely and effective responses to customer requirements through teamwork.
  3. Provide vision, leadership, and a framework for evaluating emerging technologies and implementing proven information technology solutions.
  4. Provide the Blacksburg community with convenient, yet secure access to appropriate information and services through technology.
  5. Work with the various town agencies to improve business operations by:
    • Thoroughly understanding business needs of the agency
    • Planning, implementing and managing the best information technology solutions available
  6. Guarantee a reliable communication and computer infrastructure foundation on which to efficiently conduct town business operations today and in the future.
  7. Take necessary and reasonable steps to ensure accuracy and completeness of the data we maintain and to protect the security of all data maintained.
  8. Effectively communicate information about plans, projects, and achievements to town staff and stakeholders.
  9. Develop and maintain technically skilled staff that is competent in current and emerging information technology.
  10. Develop and foster a user community that understands and can employ modern technologies to maximize business benefits.
  11. Ensure effective technical and fiscal management of the department's operations, resources, technology projects and contracts. Leverage state contracts for purchasing at every opportunity.